SHIPPING & RETURNS
Shipping Policy
Petretin ships domestically and internationally via ELTA Courier (Greek national post) and ELTA Post (international orders) services. Our shipping department closes at 5 p.m. on weekdays and is closed on weekends and most major holidays.
Note that we cannot ship to P.O. boxes or PO/FPO.
Domestic orders
Please allow 3-10 business days for delivery of domestic orders, depending on the destination.
International orders
Delivery of international orders can take from 3-10 business days, depending on the destination.
Keep in mind that delivery time for international orders may vary depending on the country's postal service and customs, which may hold parcels for a length of time before releasing them for delivery. If you’re based outside the EU, taxes and duties may be applicable. Petretin is not responsible for paying these charges.
If an item or product arrives faulty, please contact us at: customerservice@petretin.com immediately and we will assist you in resolving any issues.
Return & Exchange Policy
We sincerely hope that you will enjoy your purchase. However, if for any reason you are unhappy with your order, you may return it to us within 15 days of purchase for a replacement or exchange to a different item or gift card. Items must be returned in pristine condition with their original packaging, including boxes and receipt. Return postage charges are covered by the client, are non-refundable unless your order was faulty or incorrect. Please note that when returning an item, the parcel is your responsibility until it reaches us.
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Petretin unfortunately cannot offer refunds for any online purchases.
Note: Returns are not accepted for sale items purchased online.
If you wish to return items you have received, you should send an e-mail notifying us of a Return Request at: returns@petretin.com
Returns should be addressed to:
Petretin
51 Nikiforou Theotoki street
Corfu 49100
Greece